Account Deletion

How to Delete Your Account

• In the app: open Profile → Delete Account, type "delete" (or "حذف") to confirm, and follow the prompts.
• If you cannot use the app: email support@mazadalbina.com with your full name, registered phone number, role (customer, technician, or supplier), and the subject line "Account Deletion Request".

When Deletion Is Blocked

• Customers cannot delete while they have an active service or material request with an accepted offer or an in-progress booking or order. Cancel or complete open activity first.
• Technicians and suppliers cannot delete while they have active bids, accepted jobs, or open orders tied to their account. Withdraw open offers or complete assigned work first.

What Happens After Deletion

• For email-assisted requests, we may verify your identity (for example via OTP to your registered phone) before processing.
• Your account access is disabled and personal profile data is deleted or anonymized. You may sign up again later with the same phone number.
• Active sessions and push-notification tokens linked to the account are revoked or removed. Credentials (MPIN) and login challenges are removed.
• Open bids or offers may be withdrawn where applicable; limited operational history may remain in anonymized form for audit, dispute resolution, or law.

Typical Timeline

In-app deletion completes immediately when not blocked. Most email-assisted deletion requests are completed within 30 days after identity verification.