Terms & Conditions

1. The marketplace

• Mazad Al Bina helps customers publish service or material requests, receive competitive offers or bids from technicians and suppliers, and coordinate bookings, jobs, orders, and communication. We provide the platform
• we are not the technician or supplier performing the work unless we expressly say otherwise.

2. Accounts and roles

You may register as a customer, technician, or supplier. You must provide accurate information, keep your account secure (including your MPIN and device), and use only one role identity per account unless we allow otherwise. You are responsible for activity under your account.

3. Requests, bids, and offers

Customers must describe requests truthfully, including scope, location, and requirements. Technicians and suppliers must submit realistic, good-faith bids or offers and honor accepted bookings or orders. Misrepresentation, spam bidding, fake profiles, or manipulating auctions is prohibited.

4. Bookings, jobs, and orders

When a customer accepts an offer, both parties should communicate promptly, arrive or deliver as agreed, and complete the work or order professionally. Customers may leave one honest review per completed job.

5. Acceptable use

You agree not to harass others, post unlawful or unsafe content, attempt unauthorized access, scrape the platform, interfere with marketplace integrity, or use Mazad Al Bina for anything other than legitimate construction and home-service marketplace activity.

6. Fees and payments

Pricing, deposits, and payment terms are agreed between users unless a specific Mazad Al Bina payment feature states otherwise. You are responsible for taxes and for any amounts you commit to through the app.

7. Disclaimers

Marketplace listings, bids, and profiles are provided by users. We do not guarantee the quality, legality, timing, or outcome of any job or material supply. To the fullest extent permitted by law, the app is provided “as is” without warranties of uninterrupted or error-free service.

8. Limitation of liability

To the fullest extent permitted by law, Mazad Al Bina is not liable for disputes between users, property damage, personal injury, delayed work, defective materials, or indirect or consequential losses arising from marketplace use. Your sole remedy for dissatisfaction with the service may be to stop using the app.

9. Suspension and termination

We may suspend or terminate accounts that violate these Terms, harm other users, or create security or legal risk. You may stop using the app at any time and contact support@mazadalbina.com for account assistance.

10. Changes and contact

We may update these Terms as the product evolves. Continued use after an update constitutes acceptance. Questions about these Terms can be sent to support@mazadalbina.com.